Cancellation & Rescheduling Policy

This policy explains the payment, rescheduling, and cancellation terms for sessions and programmes arranged with Between Realms.

Payments & refunds

Once payment has been received, it is final and non-refundable. Refunds will not be provided for client-initiated cancellations, missed appointments, no-shows, unused sessions, or programmes that a client chooses not to complete, except where a refund is required under applicable law.

Rescheduling

• A paid session may be rescheduled when the request is made at least 24 hours before its scheduled start time.
• The rescheduled session must take place within one calendar month of the original scheduled date and is subject to availability.
• A request received less than 24 hours before the scheduled start time may be treated as a cancellation and may not be rescheduled.

Complimentary Clarity Call

To change or cancel a Complimentary Clarity Call, use the link supplied by the external scheduling provider.

Programmes & packages

Payments for multi-session programmes and packages are final and non-refundable. Any eligible session that is rescheduled must take place within one calendar month of its original scheduled date, subject to availability.

Contact

To request an eligible reschedule, email bookings@betweenrealms.org with your booking details.