Privacy Policy

This policy explains how Between Realms handles information when you browse the website, book through Calendly, or send an enquiry.

Information we collect

• Booking details supplied through Calendly, including your name, email address, selected service, time zone, session time, and meeting details.
• Messages and contact details you submit through the contact form or email.
• Limited technical and security information, such as IP address, request logs, anti-abuse results, and error diagnostics.

How we use information

• To schedule and deliver sessions.
• To send confirmations, reminders, reschedule notices, cancellations, and administrator alerts.
• To answer enquiries, prevent abuse, diagnose errors, and maintain the security of the service.

Service providers

Calendly processes scheduling and calendar invitations. Resend delivers transactional email. Cloudflare Turnstile detects automated form abuse. Upstash provides durable rate limiting. Sentry processes minimized error and performance diagnostics. Hosting and encrypted backup providers store application data. These providers may process data in other countries under their own contractual safeguards.

Cookies

The public website does not offer customer accounts. Essential secure cookies are used only for administrator authentication. Calendly may set cookies when you open its scheduling website.

Retention and security

Booking, communication, and audit records are kept only as long as needed for service delivery, legal obligations, dispute handling, and security. Access is restricted, secrets are encrypted or hashed where appropriate, and backups are encrypted.

Your choices

You may request access, correction, or deletion of your personal data, subject to legal retention requirements, by emailing betweenrealms222@gmail.com. You can use the secure Calendly links in our messages to reschedule or cancel a booking.

Contact

Questions about privacy can be sent to betweenrealms222@gmail.com.